These rules protect you. If anyone claiming to be Welcome Back breaks one of them, stop and verify them first.
Some cases require social media account access. First verify your representative, ask why access is needed, and agree on the scope before deciding whether to proceed. Do not send passwords or login codes through this site's forms.
Keep email passwords and recovery codes out of inquiries. Ask about safer alternatives to sharing credentials, and never grant access to an unverified person.
Never send money to a representative's personal wallet, app or account.
Payments are only made through official Welcome Back invoices or checkout links.
Confirm every representative on our Verify page before sending information.
Our forms collect case details, not credentials. Remove passwords, login codes and recovery codes from messages and screenshots. Prefer platform-provided delegated access where available, and change any shared password and revoke access when the work ends.